Satisfying our customers is a business philosophy that we respect,
practice, and emphasize in our business.
Need to Return a product?
To return a product at
http://www.fibreplus.co.uk,
you'll need to request a Return Merchandise Authorization (RMA)
number. This can be done by contacting our service department at
sale@fibreplus.co.uk,
or by telephone.
NO returns of any type will be accepted without an RMA.
To request an RMA:
By phone: +44 (0)
1225436245
Monday - Friday: 9 a.m. - 16.00 p.m. GMT
By e-mail:
sales@fibreplus.co.uk
We'll need the following information to authorise your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem
In general, Fibreplus Ltd.
accepts returns on merchandise from select manufacturers within
30
days. However, Fibreplus Ltd.
reserves the right to authorise product returns beyond 30 days from
the invoice date. IF the product is accepted after 30 days, credit
will be issued toward one of the following:
-
FUTURE PRODUCT PURCHASES
-
A FULL CASH REFUND
-
ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS.
Customers are responsible for all shipping charges back to
Fibreplus Ltd.
on returned items, and
Fibreplus Ltd.
will pay the shipping charges on the replacement or exchange item(s)
going back.
- SEND YOUR RETURN VIA
Fibreplus Ltd. COURIER TO THE ADDRESS BELOW: AND
Fibreplus Ltd.
WILL COVER THE SHIPPING
CHARGE
- Fibreplus Ltd.
18 Bath
Road
Atworth, Wiltshire.
United Kingdom
SN12
8JJ
Returns within 30 days from invoice date can be for exchange, replacement
refund or credit at
Fibreplus Ltd.
discretion. Please be aware that specific manufacturers have more
restrictive return policies.
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