FAQs

 
 TABLE OF CONTENTS

If any of your questions aren't answered on our FAQ page, please don't hesitate to contact us by e-mail at enq@fibreplus.co.uk or by phone on +44 (0) 1225436245.

  1. Training?
  2. Online Shop... ?
  3. General ... ?
 Frequently Asked Questions

Training ... ?

Booking and paying for your training online?

Option 1: Call to book a date convenient for you, call +44 (0) 1225 436245 or email, we are happy to receive your payment by credit or debit card over the telephone, payment by cheque must clear prior to attending any course unless agreed in advance by writing.

Option 2: Pay online after selecting your preferred dates, all online payments will receive a 5% cash back payment for online bookings.

Why are the City & Guilds 3666 courses listed as separate units and Fasttrack?

1. Option 1: Some wish to have more time also attend over a period of weeks or months, they would then choose the separate units as their preferred choice for flexibility.

2. Option 2: Fasttrack simply means combining more than one unit into a shorter period, this usually suits most candidates due to reduced course cost, accommodation and lost working

What experience do you require to do the fibre optic course?

No previous experience is required, the training is for beginners and experienced users alike.

How can you learn or attend City & Guilds 3666 unit 2 & 3 in five days?

This is primarily because of the overlap in both practical and theory, if you choose to do both units over separate five day blocks, you would be repeat approx 85% of the same content.

Can I do say unit 2 & 4 or 3 & 4 in the same week?

No, this wouldn't be possible due to the vast variation in practical and theory content, this can only be achieved with unit 2 & 3.

What qualifications can I gain after the City & Guilds?

Your next step after you've achieved your City & Guilds in fibre optics would be advanced test and measurement.

Will I get a job once I'm qualified?

We are able to put you in touch with other professionals within the industry that may be able to help. We have excellent links with employment agencies, as well as having a job vacancy board on site with regular updates.

What equipment will I have to bring to the course with me?

You will not need to bring any equipment with you, but we do recommend toe protected footwear.

Will I have to purchase books or manuals?

No, we provide full training notes and all assessment documents.

What should I wear?

Don't turn up dressed in your Sunday best! Cable preparation work can be messy so old clothes will be most suitable. Toe protector boots will be handy if you have them, as most courses cover a lot of external installation work. However, we do provide overalls to all trainees.

Who's teaching the courses? And what is their background?

Fibreplus course tutors range from communication engineers, telecom managers and other industry related professionals. All are experts in fibre optics and are able to provide you with their personal views of the industry.

Can training be provided at the customers own location?

Yes, training can be delivered at any location, but please call to check that the site is suitable and what equipment should be available.

What if I wish to delay attending the course?

You are more than welcome to delay attending the course date you have booked, we accept that problems can occur due to unforeseen circumstances, however we expect the same respect as we provide to our customers and would appreciate as much notice as possible. you will be provided a list of all future dates to choose from.  Cancelations will incur a cost as follows due to credit card charges and administration costs place on Fibreplus Ltd through your booking the scale of charges are as follows.

 

What if I wish to cancel attending the course?

The whole point of booking a course is to guarantee a placement, cancelation just inconveniences others who wish to attend, not to mention the admin nightmare it causes with certification admin and costs. Cancelations will incur a cost as follows due to credit card charges and administration costs place on Fibreplus Ltd through your booking the scale of charges are as follows.

 

3 weeks cancelation notice 5% deducted from total cost (excluding any discounts)

  • covers the charges for credit card use.

  • administration costs

2 weeks cancelation notice 15% deducted from total course cost (excluding any discounts)

  • covers the charges for credit card use.

  • administration costs

  • lost placement for others, also where we discount for late booking

  • certification bodies registration costs i.e. City & Guilds, NVQ etc.

1 weeks cancelation notice 50% deducted from total course cost (excluding any discounts)

  • covers the charges for credit card use.
  • administration costs
  • catering costs
  • certification bodies registration costs i.e. City & Guilds, NVQ etc.
  • Lost placement for others, also where we discount for late booking.
  • costs due to lecturer cancelation or stand-down.

less than 1 weeks notice of cancellation, no return of costs.

Online Shop ... ?

Why can I not purchase some of the items within your shop area?

The items that require price on application (P.O.A) fluctuate due to currency changes around the world.

Why would I purchase a FSM-60S when I could have the FSM-18S which will save me thousands of pounds?

If you are predominately splicing single mode fibre, it would be better to purchase the FSM-60S due to it's core to core alignment technology, which will ensure correct alignment of the much smaller core diameter and any offsets within the fibre, if however you are intending to splicing more multi-mode, FTTx with a lesser percentage of single-mode then the FSM-18S would be the correct choice..

Where can I find further information relating to i.e. delivery, Safe shopping, Returns, privacy or shipping etc.

Please to go to the site map icon at the top right hand side of main pages.

What happens if I wish to cancel or clear my cart?

A transaction to purchase will not happen, if you do not proceed to checkout and input you card or bank details, after one hour the cart will clear if inactive.

To clear or change item in the cart i.e. number of items. input 0 or otherwise and recalculate invoice.